Your Business Operations & Administrative Support Partner
Run leaner. Respond faster. Grow smarter.
Running a business is demanding enough without spending your days buried in admin, missed calls and operational tasks.
At Jamie Lightfoot Ltd, I provide reliable Business Operations and Administrative Support to help you stay organised, improve efficiency and free up valuable time to focus on growing your business. From AI call answering and customer enquiries to diary management, business administration and operational support, I become an extension of your team without the cost and commitment of employing additional staff.
Whether you need support for just a few hours each week or ongoing assistance, I help keep your business running smoothly behind the scenes so you can focus on what you do best.
Specialist Virtual Operations Management
I help small businesses deliver a five-star patient experience, while I handle the behind-the-scenes so you can focus on clinical excellence.
I handle:
- Patient journey, enquiries, and conversion.
- Clinic admin, suppliers, and team coordination.
- Diary management, scheduling, and waitlists.
- Travel, meetings, and daily executive support.
Streamlining Operations, Supporting Growth
AI Reception, Business Operations & Administrative Support for Growing UK Businesses
Helping business owners stay organised, improve customer service and streamline day to day operations without the cost of employing additional staff. From AI call answering and virtual administration to operational support and project coordination, I become a trusted extension of your business, providing flexible support when and where you need it most.
This feels much more aligned with your background in clinic management, operations and administration, while avoiding sales, bookkeeping and specialist finance work.
Professional customer experience
Virtual Reception & Customer Support
Services include:
- AI telephone answering
- Call overflow support
- Message taking
- Appointment booking
- Customer enquiry handling
- Out of hours call capture
- Customer service inbox management
- Appointment reminders
- Client onboarding support
- Complaint handling
Less of your time spent on admin
Virtual Administration & Business Support
Services include:
- Inbox management
- Diary management
- Document preparation
- Data entry
- CRM administration
- Database management
- Supplier liaison
- General business administration
- Research tasks
- Meeting coordination
Smoother operations
Virtual Business Operations Management
Helping you create efficient systems, processes and workflows that support business growth.
Services include:
- Process creation
- Standard Operating Procedures (SOPs)
- Workflow improvements
- Systems implementation
- Business administration audits
- Team coordination
- Operations management
- Practice and office management support
- Business process reviews
Projects stay organised, on track and professionally managed
Virtual Project Coordination
Providing support for one off projects and ongoing business initiatives.
Services include:
- Event administration
- Training coordination
- Contractor coordination
- Supplier management
- Business projects
- System migrations
- New process implementation
- Documentation and procedures
- Business launch support
- Administrative project management
Don't just take my word for it, hear from some
of my past and present clients
Organized and Efficient
“Jamie is simply the BEST PA I could wish for. Smart, quick, conscientious, professional, forwardthinking, loyal and truly wants the best for her clients.Jamie gives 100 percent! My business has accelerated 10 fold since she came onboard withme and I wish I had her 10 years ago. Thankfully she is by my side now and forevermore.”
⭐️⭐️⭐️⭐️⭐️
Dr. Kathryn Taylor-Barnes
Flexible and Committed
“Jamie is extremely skilled and a pleasure to work with. She demonstrates a can-do attitudeand is a great asset to my business. I highly recommend Jamie as her attention to detail issecond to none.”
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Dr. Dil Kassam
Effortless Admin Support for Busy Professionals
“As someone with a busy lifestyle, managing my ad hoc admin needs was always a challenge. That changed when I started using Jamie and her virtual personal assistant service. The flexibility of using the service ad hoc is perfect for my unpredictable schedule. Jamie is professional, responsive, and always ready to assist. I highly recommend her service to anyone looking to streamline their small practice management effortlessly.”
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Adrian Love
Outstanding Service
“Working with Jamie has been one of the best decisions I've made for my business. She quickly understood the needs of my clinic and freed up valuable time, allowing me to focus on my patients and grow the business. Jamie is proactive, trustworthy, and always one step ahead. Nothing is ever too much trouble, and I know I can rely on her completely. I would wholeheartedly recommend Jamie to any healthcare professional or business owner looking for an outstanding virtual assistant.”
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Carol Nichols
Operational Excellence
Jamie has been a real asset to our business. She is organised, reliable and very easy to work with, with a calm and professional approach to both day to day admin and patient facing communication.
Jamie has helped with enquiries, coordination, follow ups, training arrangements, order related admin and the many small operational tasks that keep things moving smoothly behind the scenes. She understands the medical aesthetics sector, communicates clearly, and takes responsibility without needing constant direction.
I would be very happy to recommend Jamie to any clinic, practitioner or medical aesthetics business looking for dependable outsourced administrative and operational support.
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Daniel Smith
The office is busy, but Bunny insisted this review couldn't wait.
"The service is acceptable. The snacks could be more frequent."
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Barnaby Bunny
A Trusted Partner for Exceptional Business Support
"When Jamie joined my business to support myself and our patients I was so relieved. Having tried numerous VAs over the years, Jamie is by far the best we have had and we will not be trying anymore. I want someone on the team to be as passionate about their business as I am about mine and that's certainly the case with Jamie. She takes her role so seriously and it really shows in the work she does. The patients love her too!"
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Dr. Dayna Edwards
A Positive and Trusted Partner for Business Growth
“Jamie has been a fantastic support to my growing business. Jamie has such a positive attitude her energy is infectious, I wouldn’t trust anyone else with my clients the way I trust her. As someone fairly new to the industry I always appreciate Jamie’s suggestions we discuss them in depth and make plans to implement various things. I’d definitely recommend working with her!”
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Kate Moore
5 Star patient reviews
From the very start, making the appointment with Jamie, who is super friendly and helpful.
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Extract from an existing customer's 5 Star Trustpilot review
Contact
Phone: +4420 3404 8100
E-mail: jamie@jlva.co.uk
Virtual Admin Support hours
Monday - Friday
09:00- 17:00
United Kingdom
Virtual Call Answering
Monday - Friday
09:00 - 17:00
United Kingdom
Out of hours voicemail